Return & Refund Policy

Seeds are living, perishable goods: once a packet is opened its germination can no longer be guaranteed, so we cannot take opened seed packets back. Machinery and equipment can be returned when unused and in the original packaging. What we promise in every case is this: if a product reaches you damaged, wrong, short, defective or expired, we will replace it or refund it.

• Seed packets whose seal has been opened, punctured or tampered with cannot be returned.
• Sealed seed packets can be returned for a change of mind only while the order is still cancellable under our Cancellation Policy.
• Traps, lures and repellents can be returned only if the pack is sealed and unused; opened lures and sticky sheets cannot be returned.
• Products bought for one crop or season but found unsuitable for another cannot be returned — check the crop, variety and season on the packet before ordering.
• Germination complaints are handled under the Seeds Act, 1966: keep the packet, lot number and purchase invoice, and report within the claim window with photographs of the sowing.

• Sprayers, tools, tarpaulins, irrigation and other equipment can be returned within 7 days of delivery if unused, complete with all accessories, manuals and warranty cards, and in the original packaging. Return shipping for change-of-mind returns is charged.
• Equipment that has been fuelled, filled, assembled beyond inspection or used in the field cannot be returned as unused; manufacturing defects are then handled under the manufacturer's warranty, and our helpline will connect you with the service network.
• Tarpaulins, mulch film and nets that have been cut or fitted cannot be returned.
• Products damaged after delivery by improper storage, weather or handling are not eligible.

Where a replacement is agreed, the damaged or wrong item is collected by our carrier in its original packaging; please keep it sealed and stored safely until pickup.

1. Within 7 days of delivery, email SURYA2026ENT@gmail.com or call +91 9650300157 (Mon–Sat, 9:00 AM – 6:00 PM) with your order ID.
2. Attach clear photographs as listed above. For equipment faults, a short video helps us resolve the claim faster.
3. We acknowledge the claim within 48 hours and may ask for additional photos.
4. Once approved, we arrange pickup (if needed) and dispatch the replacement or initiate the refund.

• Refunds are made only to the original UPI account used for payment, through PayU. We cannot refund to a different account or in cash.
• Approved refunds are initiated within 2 working days and normally reach your account within 7–10 working days, depending on your bank.
• The refund covers the product value and GST for the affected item. Delivery charges are refunded when the whole order is affected or the issue is attributable to us.
• If a refund has not arrived after the stated period, share the UPI transaction reference with us and we will raise it with PayU.

You may escalate to our Grievance Officer under the Grievance Redressal Policy. Consumers also retain their rights under the Consumer Protection Act, 2019.