Frequently Asked Questions

Search or browse for a product, choose the pack size, add it to your cart and go to checkout. Enter your delivery details, then pay by UPI. Your order is confirmed as soon as the payment is successful.

No. Accounts are not available yet; orders are placed as a guest with your mobile number and email, which we use for all updates.

No minimum applies to retail orders. For institutional pricing see our Bulk Order Terms.

You can cancel until the order is dispatched by calling +91 9650300157 with your order ID. Once dispatched, it can no longer be changed. See the Cancellation Policy.

Use Track order. Tracking is currently handled by our support team, who will share the carrier and consignment details for your order ID.

Yes. A GST invoice is sent with every order. To have it in your business name, add your GSTIN to the order notes at checkout.

UPI via PayU. Scan the QR with any UPI app, or tap “Open UPI app” on your phone. Cash on delivery and cards are not available at present.

Don’t pay again. Tap “check payment” on the payment screen after a minute. If it still shows pending, send us the order ID and the UPI transaction reference (UTR) and we will reconcile it with PayU — either confirming the order or refunding you.

Failed payments are reversed automatically by your bank, usually within 5–7 working days. See the Payment Policy.

Yes. Your UPI PIN is entered only in your UPI app, never on our site, and we do not store any bank or card details. Payments are processed by PayU, an RBI-regulated payment aggregator.

30 minutes. After that, simply place the order again.

We ship to serviceable PIN codes across India through our courier and transport partners. Serviceability for your PIN is confirmed when you place your order. You can check your PIN on any product page.

Orders are typically dispatched within 2–4 working days of payment confirmation. Transit time depends on the destination; bulky items such as sprayers, tarpaulins and machinery travel by surface transport.

Delivery charges, if any, depend on the destination PIN and the weight/volume of the order and are confirmed when you place your order.

Remote, hilly, island and out-of-delivery-area (ODA) PIN codes may take longer or may not be serviceable for bulky consignments. A few seed varieties are also not notified for sale in particular states, and the product page lists those states. If an item cannot be shipped to you, we cancel and refund it.

Check the outer box for damage before accepting it, then verify products, pack sizes, quantities and (for seeds) the lot number and expiry date against your order. Report any issue within 7 days with photos.

Opened seed packets cannot be returned, and machinery can be returned only if it is unused and in its original packaging. Damaged, wrong, short, defective or expired-on-arrival items are replaced or refunded. See the Return & Refund Policy.

Within 7 days of delivery, email SURYA2026ENT@gmail.com or call +91 9650300157 with your order ID and photographs of the issue.

Refunds go back to the original UPI account through PayU and normally arrive within 7–10 working days of approval.

If the order has not been dispatched, call us to cancel or change it. Once delivered, a sealed wrong-choice seed pack cannot be returned, so please check the crop, variety and pack size before ordering. Unused machinery in its original packaging can be returned within the claim window; return shipping is charged.

Sprayers, brush cutters, tillers, pumps and other equipment carry the manufacturer's warranty printed on the warranty card or manual in the box. Keep the invoice; warranty claims are handled with the manufacturer's service network, and our helpline can point you to the nearest one.

Three categories: seeds (vegetable, fruit, flower, field and forage seeds by crop and pack size), traps & repellents (pheromone traps and lures, sticky traps and animal repellents) and farm machinery (sprayers, brush cutters, tillers, hand tools, tarpaulins, mulches, irrigation and solar equipment). Every pack size is its own listing with its own price.

We cannot give field-specific recommendations. Choose varieties suited to your region and season as printed on the packet, place traps as the manufacturer directs, and consult an agricultural extension officer or Krishi Vigyan Kendra when unsure. Our helpline can help you find a product by crop, brand or pack size.

Yes. Surya Enterprises is a licensed agri-inputs marketplace selling genuine products from leading brands; nothing is sourced from unknown resellers. Each pack carries the manufacturer's name, batch or lot number and, for seeds, the germination and expiry details required by law.

Keep unopened packets in a cool, dry place away from direct sunlight, moisture and rodents, and use them before the expiry date printed on the pack. Treated seeds are not for food, feed or oil extraction.

Resale of seeds requires a seed licence from your State Agriculture Department. Buy for resale only if you hold one. Dealers and co-operatives can order in volume through our institutional desk. See our Terms of Use.